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Privacy and Security Policy

This notice tells you what to expect when Clearwater Hampers Ltd collects personal information. It applies to information we collect about:

  • Visitors to our websites
  • Complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
  • People who notify under the Data Protection Act
  • Job applicants and our current and former employees


Policy
We are committed to ensuring that your privacy is protected. Great care is taken to make all information held secure including using Secure Socket Layer security for credit card information in online purchases. Clearwater Hampers is compliant with the Data Protection Act, with the Distance Selling Directive of the European Community and the European e-Privacy Directive.
This notice explains how we collect and use the information we collect about you; what information we send to you; how you can instruct us if you wish to limit the use of that information; our information gathering techniques; and the procedures we have in place to safeguard your privacy.

The information we collect and how we use it
When you register or buy from our site, we need to know your name and email address and postal address, telephone numbers, and your debit/credit card details. We gather this information to allow us to process your registration, open an account for you and facilitate your purchase. The relevant information is then used to maximise the effectiveness of our services, to increase the speed with which transactions are conducted and to allow our website to recognise the device you are using. Most web browsers allow this by use of “cookies” through the browser settings to collect this information with visits to a website. Cookies are small text files sent to and stored on your computer, smart phone or other device used to access the internet,.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

We have always used cookies to create the most secure and effective website for our customers. As part of changes in legislation including the European e-privacy directive (which came into effect in May 2012), all websites are required to provide information on what cookies are, how they are used, what benefits they bring and most recently to obtain from visitors to websites their informed consent before the site can retrieve information from the visitors computer or web-connected device.

The browsers of most computers, smart phones and other web–enabled devices are typically set up to accept cookies. If you wish to change your cookie preferences for this website or any other websites, you can do so using your browser settings. Your browser's 'help' function will show you how to do this. However, please remember that cookies enable and improve certain functions on our website. If you choose to switch certain cookies off, it could affect how our website works. For example, if your browser is set to disable 'session' cookies, although you will still be able to view our product listing, you won't be able to complete checkout efficiently.

By submitting your information and acknowledging the relevant notice on this site you are giving your informed consent to the use of that information as set out in this policy.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

How we protect your information
We have put in place various security procedures to safeguard your personal information, including secure server software (SSL 128Bit) for encryption of your credit card information, and digital server identity technology to ensure that your connection to our websites are secure. Firewalls are used to block unauthorised traffic to our servers. The servers are securely located and accessible only by authorised personnel. The relevant SSL Security certification is available here or on request. 


We will not provide any information about you to third parties. (Action tags are used to monitor the sales data). However we would like to send you emails informing you of new products and offers. If you do not wish to receive these emails please click here to send an email to unsubscribe@hamper.com.We never use the data saved on cookies to contact you via post, email or phone.

Access to personal information
We try to be as open as we can in terms of giving you access to your personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will: give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form. To make a request to us for any personal information we may hold you need to put the request in writing addressing it to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes.

Additional information
Clearwater Hampers Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Links to other websites
This privacy notice does not cover any links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. Changes to this privacy notice We keep our privacy and security policy under regular review. If we change this policy we will post changes on this page, and may also place notices on other pages of our sites to keep you informed about the information we collect and how we use it. We may also email you so that you may consent to our use of your information in that way.


This Privacy and Security notice was last updated in August 2014.

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Registered Address

Clearwater Hampers Ltd.
36 Innovation Drive
Milton Park
Abingdon
Oxfordshire
OX14 4RT

office@hamper.com
tel: +44 (0)1235 833732

VAT number 907467994
Company Registration Number 6167203

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