At Hamper.com we take pride in delivering a superior level of customer service and are here to help whatever the issue.
+ When will my hamper be delivered? You can track your order at any time after ordering. For standard free delivery your hamper will be despatched immediately and delivered within 2-3 days exclusing weekends and bank holidays. For pre-Christmas delivery (if available) your hamper will be delivered between the 12th and 23rd December. You can also select an exact date for free delivery, this is ideal for named day and next day services. You can also select Saturday delivery for a small extra fee. Some locations may have a less delivery options and this is shown during the checkout process.
+ Can I send my hamper overseas? We have two options for international delivery. 1) Send a hamper from the UK and pay the applicable international delivery charge for your delivery countries location. Delivery will be made on the date selected and will show this on your order confirmation. 2) Find an Item marked 'Free Delivery' to your delivery location. The stock for these items is already in the delivery country, so can be despatched immediately and delivered fast to your recipient with a few days.
+ I have received a discount code, how do I apply this? You will be given a chance to add this voucher code to your order on the "shopping basket" page, before proceeding with the checkout. You can go back to this stage at anytime without losing your order.
+ Is there a receipt or price in the box, I don't want them to know how much it was? We understand that most of the time our hampers are bought as gifts, therefore we do not add any receipt or documentation inside the box apart from any gift message you have completed at checkout. All receipts and invoices are emailed to you only.
+ How do apply my points when ordering? During the checkout process at the payment screen, (if you have points in your account) you will be presented with a 'use your points' box. Simply type in the number of points your would like to use and click the 'Update' button. The points value will then be deducted from your total balance.
+ How can I view my points balance? To see your balance, simply log in to your 'My Account' section located at the top of the site on this website. In the submenu on the left-hand side, the 'My Rewards' tab will take your points summary, this will show your balance as well as any transaction history
+ Can I add a gift message? Yes of course you can add your own personalised gift message during the checkout process in the delivery method section. This message is printed on the top of the delivery box at the bottom of the delivery label. Most of the time the gift message is also included inside the box.
Please select from one of the customer service options below: